Find the VoIP Solution for Your Issue

Static/Jitter

If you hear what sounds like static on the line or the speech has some jitter to it, it's probably the result of packet loss or LAN congestion. In some cases, your firewall could introduce errors.

If the problem is continuous, consider finding a different ISP or using a different firewall. If that doesn't resolve the issue, contact your VoIP provider for assistance.

Gaps in Speech

Gaps in speech are commonly the result a VoIP hardware errors. If words are clipped or there are gaps, check to make sure the Voice Activity Detector in your hardware isn't set too high. Experiment with different settings until you find one that suppresses line noise and echoes, but allows clear, complete speech.

Ticks or Pops

Ticks or pops on the line can occur for a variety of reasons, including LAN congestion, computer issues, or electrical grounding issues. If the pops only occur on some occasions, you may want to contact an electrician to have your lines checked. For more frequent issues, check your computer's task manager to see if it's running unnecessary processes and shut some of them down.

Noise or Distortion

The causes of line noise vary. In addition to the above three issues, you may experience humming, distortion, or hollowness in the voice. Humming is often caused by nearby electrical wires. Try moving wires away from the handset and base. Distortion may be caused by LAN congestion or be a handset issue. First try changing VoIP handsets or test it with a regular handset. A hollow voice may also be a handset issue, or it could be a problem with the line. To confirm the issue, try switching handsets before you contact your provider.

Dropped Call

A dropped call is usually the result of excess packet loss. The best solution is to place the VoIP call again. If you can't complete the call, confirm that your internet access is active and functioning properly.

For greater insight into the source of your VoIP problem, download a VoIP connection analyzer program and run it on your system. It can help you pinpoint exactly what the problem is so you can correct it more quickly. If the issue is with LAN congestion at your ISP, you may need to consider changing your ISP to resolve the issue.

If you experience VoIP issues not discussed here, please contact your provider for assistance resolving the issue. They can recommend or provide an appropriate VoIP solution to your problem in most cases.