Frequently Asked Questions About VoIP

Can I transfer and keep my existing landline number?

Yes. In most cases, VoIP providers allow you to maintain your number so you can use the same number given to you by the traditional phone provider.

How clear are VoIP calls?

VoIP voice quality is equal to that of traditional landline phones - sometimes even better. However, each provider and VoIP phone system differs and can result in varying quality. It also depends on the speed and quality of your broadband connection.

Does VoIP have 911 functionality?

Because VoIP is Internet based rather than based on your geographical location, some VoIP service providers may have difficulty connecting you to a 911 dispatch center or be able to pinpoint the location of your call. Read the E911 article to learn more.

Do I need DSL or cable internet service to use a VoIP phone system?

VoIP requires a high-speed internet connection to work, which means you need DSL or cable internet service at a minimum.

Can I use VoIP with any high-speed internet connection?

Yes, your VoIP phone system can operate over any high-speed internet connection, regardless of who provides your internet connection.

Is VoIP really cheaper than traditional phone service?

In most cases, yes. The monthly fee for a VoIP phone system is much lower than the rate your traditional phone provider could offer. VoIP packages also often include many of the features that are only available from a traditional phone company for an additional fee. With VoIP, You'll also see discounts of up to 75% on rates for international long distance calls.

Do I need to buy special equipment?

A VoIP phone system requires a broadband adapter, which you connect to your internet router. You can use your existing telephones with VoIP or upgrade to new telephone technologies, like videophone.